“As a doctor I find it appalling that my employer could encourage me to provide substandard care for a patient because of their nationality. Recently I saw ‘cost recovery staff’ document in a very sick young female’s notes that staff should “refrain from providing non-urgent treatment because she is chargeable for her care and has not yet paid a deposit”. Patients will suffer. Either through direct clinical neglect, or (more likely) through delayed presentation to health services due to fear of financial ruin or being reported to authorities.”

“The overseas team have come onto my ward to deliver invoices to a patient’s bedside. I was shocked that they would approach a patient at their most vulnerable. I’ve also heard about pregnant women having their care delayed or booking at the last minute. I dread to think what kind of impact this will be having.”